September 30, 2020
The Phone Doesn’t Right Just Because You Want it To
A good friend of ours told me his sales team made their first sale ever to a non-affiliated customer. He was hired earlier this year…
September 16, 2020
Over Promise; Under Deliver
I’ve had a security camera in our house for a couple years now. I won’t mention the company name (they’re local) as the main subject…
September 9, 2020
Owner Versus GM and a Feel for the Business
It happened again. It shouldn’t surprise me, but it always does. Maybe I’m too optimistic about successful people knowing what they’re doing. A burned-out business…
September 2, 2020
Be Like Oliver; Do a Little Extra
My wife and I were having dinner last week on the new deck at the Wallingford Tutta Bella along with Joe Fugere, the owner (not…
August 26, 2020
Pivoting Isn’t Just for Basketball Players
Basketball players pivot on one foot so they can move their body around to see in all directions. But if they lift up their pivot…
August 19, 2020
Zooming Around
What have you learned from four months of intense Zoom, Teams, WebEx, Google Meetup, Amazon Chime, and other online meetings? Here are my thoughts. Positives…
August 12, 2020
Time for Thinking
s you may know from my email signature, website, the bottom of this newsletter, and elsewhere I have trademarked the term, “The Escape Artist®” for…
August 4, 2020
Frustration Abounds
People are stressed. Covid has us wondering, frustrated, concerned, and for some, scared. And it boils over into passive-aggressive, snotty, and even mean behavior. And…
July 29, 2020
Isolated Information May Equal Trouble
Some recent events have reinforced my belief that singular information can easily lead to the wrong conclusion. We see this in the news. A police…