We recently went out for dinner with some good friends and in our discussions the husband touched on how his customers tell him if he…
JohnMJanuary 31, 2018
Our Blog
About five years ago I worked on a buy-sell deal, representing the buyer. Time goes by and I get a call from the seller, asking…
JohnMJanuary 22, 2018
While in New York City earlier this year we had dinner with one of our former exchange students. Alex recently moved to the New York…
JohnMJanuary 18, 2018
A friend told me how he visited Bozeman, MT and his brother-in-law complained about how (fast growing) Bozeman is becoming “too crowded.” One of my…
JohnMDecember 21, 2017
Regarding my upcoming book, Company Growth by Acquisition Makes Dollars & Sense, a good friend asked me why I bothered having a print edition, implying most…
JohnMDecember 15, 2017
The big news in the NFL earlier this year was the best player in the NFL, Aaron Rodgers, was injured and will be out at…
JohnMDecember 12, 2017
Here’s a good way to lose customers. Change their agreement, which renews annually, without telling them and have the new agreement greatly reduce the customer’s…
JohnMDecember 5, 2017
My wife has been visiting our daughter in Baltimore a lot to help with a new baby, three trips in three months. She now has…
JohnMNovember 30, 2017
A few months ago I bought a new desktop computer (I still like the big screen with a second monitor so I can have four…
JohnMNovember 22, 2017
It doesn’t take a lot of effort to find examples of poor customer service. It’s all around us and one has to wonder why management…
JohnMNovember 21, 2017
A while back I read an article about how the staff at Tesla can’t keep up with all the visionary ideas Elon Musk and his…
JohnMNovember 17, 2017
It’s interesting, and a bit sad, to see town car drivers waiting and waiting and waiting outside of hotels as Uber and Lyft cars come…
JohnMNovember 15, 2017
For the last five years or so my CEO Leaders Group has met at Pearl restaurant in Bellevue or its (former) sister restaurant Koral. In…
JohnMNovember 14, 2017
Recently I once again taught my very popular class, “Dynamically Growing a Consulting Business,” at the local SBA/SCORE office. Every class is different, which makes…
JohnMNovember 14, 2017
What interesting times we live in, as people in every generation have said. What spurs this thought is the New York Times coming out in…
JohnMNovember 9, 2017
A few times a year I teach a class at the local SBA office (titled Dynamically Growing a Consulting Business). At the last class we…
JohnMOctober 30, 2017
One of the things that’s always annoyed me is when I get a new dress shirt I have to find and remove about a dozen…
JohnMOctober 23, 2017
At the recent Society for the Advancement of Consulting conference we talked about (some) peoples’ lack of social acuity. There is no better place to…
JohnMOctober 21, 2017
We all know how Uber and Lyft have disrupted the taxicab industry. Observing town cars and their drivers outside of a hotel, there most of…
JohnMOctober 21, 2017
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