March 10, 2014
Some Things Never Change
Back in the 1990’s, in the days when you actually paid for long distance phone calls, I called my telephone company salesperson (when you also…
February 5, 2014
You Don’t Need to Badmouth the Competition
We recently had the “pleasure” of going mattress shopping. For the last few years we’ve said that when it became time to get a new…
January 29, 2014
Are Your Employees Really Valuable Team Members?
In January 2014 Delta Airlines announced a new membership policy for their Sky Clubs. In simple terms, they doubled the annual fee and got rid…
January 23, 2014
So You Think You Know Your Customers?
On December 17, 2013 Bloomberg Businessweek published an article titled, “Proof That It Pays to Be America’s Most-Hated Companies.” The theme of the article is…
January 15, 2014
Strategy-Implement-Execute
Sports and business have a lot of similarities with great analogies and stories (that make a point). Last week I was discussing the recent football…
December 27, 2013
Exploit Your Competitive Advantage and Thrive
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December 20, 2013
Business Lessons From Service Projects
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December 10, 2013
Premier Quarterbacks – Premier Business Owners
From Cam Hutchinson of the Saskatoon Express, "Anyone who thinks football is a team game hasn't watched the Green Bay Packers play without Aaron Rodgers."…
October 7, 2013
Putting Your Customers Last (Don’t Do It)
I was recently at a high-end resort and wanted to use the gym. There were two gyms, one in the main building, a short walk…
September 25, 2013
Bad Communication = Frustration
I’ve been going through the wonderful experience of applying for a Rotary matching grant, for our Antigua project, in a new system. I’ve been our…