People are stressed. Covid has us wondering, frustrated, concerned, and for some, scared. And it boils over into passive-aggressive, snotty, and even mean behavior. And I’m not referring to those making it political.
How else to explain an email I received last week that said, “…if you were a real business you would have answered your phone.”
Okay, I get it. But just think, what if I was someone who could help this person? Or, someone who could buy something from their company?
I preach relationship, relationship, relationship to my clients. Don’t blow it before you have a chance.