Increasing Value

Here’s a good way to lose customers. Change their agreement, which renews annually, without telling them and have the new agreement greatly reduce the customer’s…

My wife has been visiting our daughter in Baltimore a lot to help with a new baby, three trips in three months. She now has…

A few months ago I bought a new desktop computer (I still like the big screen with a second monitor so I can have four…

It doesn’t take a lot of effort to find examples of poor customer service. It’s all around us and one has to wonder why management…

A while back I read an article about how the staff at Tesla can’t keep up with all the visionary ideas Elon Musk and his…

For the last five years or so my CEO Leaders Group has met at Pearl restaurant in Bellevue or its (former) sister restaurant Koral. In…

Recently I once again taught my very popular class, “Dynamically Growing a Consulting Business,” at the local SBA/SCORE office. Every class is different, which makes…

What interesting times we live in, as people in every generation have said. What spurs this thought is the New York Times coming out in…

A few times a year I teach a class at the local SBA office (titled Dynamically Growing a Consulting Business). At the last class we…