September 18, 2013
Reputation – Precious, Fragile and Valuable
To the surprise of nobody who drives, J.D. Power and Associates released a study stating that Prius drivers are the worst drivers on the road.…
September 4, 2013
Don’t Bumble Like the French
Over one month in the summer of 1940 the German military forced the French to surrender. Most people would assume that the German’s had a…
August 28, 2013
Don’t Just Watch Football, Learn From It
While on vacation earlier this month, a good friend of ours got us field passes to watch the Green Bay Packers practice. It was a…
July 24, 2013
Sales 101 – Stay in Touch
I received a call from a salesperson at a company from whom I had requested information. We went over a few things, she answered some…
July 10, 2013
Do You Really Want My Business?
We had a problem with a DVD that’s part of an exercise program we use. While the company replaced it, I decided we didn’t want…
July 9, 2013
Grow Your Business – Increase Its Value
On June 28, 2013 the Puget Sound Business Journal published my column titled, "To make a company valuable, you need to help it grow." “So…
June 29, 2013
Let’s Not Worry About Your Customers’ Experience
A recent experience as a customer triggered my memory to last summer when my wife had a little biking accident and we ended up in…
June 27, 2013
Universities (Forced to) Join the Real World
The June 19, 2013 Wall Street Journal titled, “Unpaid Internship? Some College Pick Up the Tab.” Here’s a quote from the article. “Colleges’ job-placement rates…
June 24, 2013
When To Absolutely, Positively Move With Speed
One June 19, 2013 the Wall Street Journal had a short article about how FedEx is worried because customers are less inclined than ever to…