May 25, 2010
Customer service on the front lines
Last weekend we took Victoria, our 2-year-old granddaughter, for pizza at Via Tribunali in Seattle (Fremont location). Not your typical place to take a little…
May 17, 2010
A Rotary Club is a lot like a business
As incoming president-elect of my Rotary Club I’m realizing, again, how much a 120-person club is like a business. We have to watch costs, generate…
May 7, 2010
Change and a Business’s Resiliency
In an excellent column in the April 6, 2010 NY Times, "Relax, We’ll Be Fine" by David Brooks, Mr. Brooks writes about how, “America’s future…