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We recently went to a concert (Grace Potter & the Nocturnals) and even though the tickets stated no video recording, no audio recording and no…

I caught a commercial for the Chevy Volt and said to my wife, "Why would Chevy (or any company) want to associate with someone who…

No excitement Walk into Jon's company and the first thing you notice is that the employees all seem to shuffle and slouch as they sit…

I'm at a dinner with six other people at a boutique restaurant. The maitre d seats us and then goes into a long and rambling…

After a recent board meeting for my Rotary club (Bellevue Breakfast) I shared my membership philosophy with our membership director. I pointed out that Penney's…

The July 5, 2012 Wall Street Journal had a front page article title, "Their Jobs Can't be Exported." The gist of the article was that the more personal the…

Recently my Rotary club (Bellevue Breakfast) held our annual changing of the officers' dinner and party I was the outgoing president and I was honored…

Here is a story that is one of many poor customer-service experiences I've had at our family cabin. You'd think small-town businesses in an area…

The May 23, 2012 Wall Street Journal had a feature article titled, "You Call That Innovation?" The article discussed the overuse of the word innovation and noted…