I was recently at a high-end resort and wanted to use the gym. There were two gyms, one in the main building, a short walk from my villa. The other was about two miles away (obviously a huge property). I was told that because I was staying in the villas I couldn’t use the gym in the main building. The reason I was told was that the company owned the main hotel building and managed the villas for the individual property owners.
Pretty silly reason in my opinion. Come on, give me a break; I can only use one of the two gyms, and it’s a couple miles away? This is a classic example of people thinking too much and putting their own wants and needs ahead of their customers.
Do the opposite and put your customers first, even if it’s a little more inconvenient for you.