October 30, 2013
When You Do What You Love Doing – It Shows
It's really easy to point out bad customer service and bad business practices, maybe because there are so many examples. However, every so often there's…
October 9, 2013
It’s Powerful – Word-of-Mouth Marketing
We hear a lot about word-of-mouth marketing, so, what exactly is it. Here’s an example. In January we got a Hurom slow juicer and started…
October 7, 2013
Putting Your Customers Last (Don’t Do It)
I was recently at a high-end resort and wanted to use the gym. There were two gyms, one in the main building, a short walk…
October 1, 2013
Details Are Important On Large & Small Things
We were in the airport in Bend, OR recently, returning from seeing one of my clients. As we waited for our plane, I couldn’t help…
September 25, 2013
Bad Communication = Frustration
I’ve been going through the wonderful experience of applying for a Rotary matching grant, for our Antigua project, in a new system. I’ve been our…
September 18, 2013
Reputation – Precious, Fragile and Valuable
To the surprise of nobody who drives, J.D. Power and Associates released a study stating that Prius drivers are the worst drivers on the road.…
September 4, 2013
Don’t Bumble Like the French
Over one month in the summer of 1940 the German military forced the French to surrender. Most people would assume that the German’s had a…
August 28, 2013
Don’t Just Watch Football, Learn From It
While on vacation earlier this month, a good friend of ours got us field passes to watch the Green Bay Packers practice. It was a…
August 8, 2013
Business Sellers – Learn From Home Sellers
Our son recently sold his house and while discussing and coaching him through the process a couple things hit me. Business sellers could learn a…