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On November 7, 2017 we* did our tenth annual Getting the Deal Done Breakfast Conference and had record attendance of about 180 people. Our guest…

About five years ago I worked on a buy-sell deal, representing the buyer. Time goes by and I get a call from the seller, asking…

While in New York City earlier this year we had dinner with one of our former exchange students. Alex recently moved to the New York…

A friend told me how he visited Bozeman, MT and his brother-in-law complained about how (fast growing) Bozeman is becoming “too crowded.” One of my…

Regarding my upcoming book, Company Growth by Acquisition Makes Dollars & Sense, a good friend asked me why I bothered having a print edition, implying most…

The big news in the NFL earlier this year was the best player in the NFL, Aaron Rodgers, was injured and will be out at…

Here’s a good way to lose customers. Change their agreement, which renews annually, without telling them and have the new agreement greatly reduce the customer’s…

My wife has been visiting our daughter in Baltimore a lot to help with a new baby, three trips in three months. She now has…

A few months ago I bought a new desktop computer (I still like the big screen with a second monitor so I can have four…

It doesn’t take a lot of effort to find examples of poor customer service. It’s all around us and one has to wonder why management…