October 30, 2013
When You Do What You Love Doing – It Shows
It's really easy to point out bad customer service and bad business practices, maybe because there are so many examples. However, every so often there's…
October 9, 2013
It’s Powerful – Word-of-Mouth Marketing
We hear a lot about word-of-mouth marketing, so, what exactly is it. Here’s an example. In January we got a Hurom slow juicer and started…
October 7, 2013
Putting Your Customers Last (Don’t Do It)
I was recently at a high-end resort and wanted to use the gym. There were two gyms, one in the main building, a short walk…
October 1, 2013
Details Are Important On Large & Small Things
We were in the airport in Bend, OR recently, returning from seeing one of my clients. As we waited for our plane, I couldn’t help…
September 25, 2013
Bad Communication = Frustration
I’ve been going through the wonderful experience of applying for a Rotary matching grant, for our Antigua project, in a new system. I’ve been our…
September 18, 2013
Reputation – Precious, Fragile and Valuable
To the surprise of nobody who drives, J.D. Power and Associates released a study stating that Prius drivers are the worst drivers on the road.…
August 8, 2013
Business Sellers – Learn From Home Sellers
Our son recently sold his house and while discussing and coaching him through the process a couple things hit me. Business sellers could learn a…
July 24, 2013
Sales 101 – Stay in Touch
I received a call from a salesperson at a company from whom I had requested information. We went over a few things, she answered some…
July 18, 2013
Young Entrepreneurship is Alive and Well
During our February Rotary project in Antigua one of the students, Andrew Nguyen, constantly had a portable speaker box with him. It turns out that…